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Message to Viya Customers in Response to COVID-19


 

Dear Viya Customers,

As a valued customer, we want to share our efforts related to the impact of coronavirus -COVID-19- and how it is disrupting so much of our daily lives, as it is an unprecedented event.

We understand the importance of the services we deliver to you and to your business. You trust us to keep you connected, and we understand the responsibility that demands. Meeting that responsibility is our primary goal and you have our assurance to continue providing you with the services you rely on. For over 60 years, Viya has been your telecommunications provider and we are focused on our mission to connect the Virgin Islands to each other and to the world. This continuing mission guides us as we monitor and respond to this extraordinary event. 

We’re also doing what we can to help residents and businesses where we pledge that, for the next 60 days, we will: 

  • Not terminate the service of any residential or small business customer because of their inability to pay their bill due to disruptions caused by the COVID-19 pandemic.
  • Waive any late payment fees that any residential or small business customer incur because of economic hardship related to the COVID-19 pandemic.
  • Keep our public Wi-Fi hotspots open for the community. A complete list of Viya’s hotspots throughout the Territory is available online at https://viya.vi/free-hotspots/.

Our customer service representatives are ready to listen to your needs and offer assistance: on the phone and online. Starting Monday March 23, 2020 we will be limiting in person customer service to focus on keeping customers connected. Our installers will continue to do new installs to the extent that they can do so safely or provide you with alternative solutions to keep you connected and our technicians will continue to work around the clock to monitor the network and promptly deal with service-effecting issues.

You may contact us by phone at: 340.777.VIYA (8492)
or by email to: customerservice@viya.vi 

We have implemented actions to ensure continued service to you, while ensuring the health and safety of our employees. We urge all our customers to help us keep each other safe by adhering to the changes in service protocols in our stores and at your residence or business.

Our leadership team is constantly monitoring the situation and responding promptly as circumstances change and following the guidance of public health authorities, including the Center for Disease Control (CDC), the World Health Organization (WHO) and the local authorities.
 
I do wish you, your family and our community safe passage through this pandemic and on behalf of team Viya, we appreciate your continued confidence in us. Now more than ever, we are reminded of the importance of serving our loyal customers.

Geraldine Pitt 
CEO


 

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