Viya, the leading telecommunications provider in the US Virgin Islands, is committed to keeping customers connected in the wake of the COVID-19 pandemic. With the recent surge of positive cases in the US Virgin Islands, Governor Albert Bryan, Jr. has ordered a new “Stay At Home” mandate beginning August 17, 2020 for two weeks. Viya would like to remind its customers of the stringent protocols in place at its offices.
The safety of Viya’s employees and customers is paramount during this time and the Company remains deeply committed to keeping everyone connected because they rely on Viya’s network for education and commerce.
Since the arrival of COVD-19 in the community, Viya modified its service protocols to minimize in person contact between our technicians and customers by limiting in-house installations except for businesses. From August 17, 2020 until September 1, 2020, the Customer Experience Centers, Viya’s retail stores in St. Thomas and St. Croix, will be open from 8:00 a.m. to 12:00 p.m. Monday to Saturday. The Customer Experience Center in St. John will be open from 9:00 a.m. to 12:00 p.m. Monday to Friday. Beginning August 17, 2020, all customers will be required to submit to a temperature check before entering the building.
Viya continues to diligently monitor the situation, assess risks, and implement additional precautionary measures needed to ensure a high level of safety for customers, suppliers and staff.
We would also like to remind customers of the payment options available to include auto-pay, pay online, payment at all local banks, and payment through the St. Thomas Federal Credit Union and the Frederiksted Federal Credit Union. A complete list of convenient payment options are available at http://viya.vi/support/pay/.
From August 17, 2020 until September 1, 2020, Viya’s Customer Service call center team will be available to take customer calls from 8:00 a.m. to 4:00 p.m. Monday to Saturday. Viya’s technicians will continue to work around the clock to monitor the network and promptly deal with service-affecting issues. The Company is ensuring that mobile devices (Mi-Fis) are available to customers whose service we are unable to enter the home to effect repairs and those seeking a convenient option to wired service. Further customers are encouraged to conduct transactions using the online customer care and payment portal (www.viya.vi) or tele-customer care option (340-777- Viya ).
Viya’s efforts would not be possible without the dedication and continued support of its valued employees and customers. As the truly local telecommunications provider that is vested in the community, Viya extends heartfelt gratitude to its employees and customers and stands committed to keeping the Virgin Islands connected.