Get help
 

In response to COVID-19, Viya’s Customer Experience are operating at reduced hours: Mon – Sat, 8AM – 4PM.

We encourage customers to seek alternate means of payment during this time. >Learn More

Simply bring a copy of your Viya statement for Internet, Cable TV, Telephone and/or Mobile service and your payment will be posted to your account in less than 24 hours.

Credit Union Locations:

Viya customers can pay any service bill at the St. Thomas Federal Credit Union. Customers must bring their account slips. Disconnection notices will not be accepted. Payments posted by 4 p.m. will be posted to the account on the same business day.  

 

CONTACT  

PHONE: 340-774-1299 

EMAIL: customerservice@stfcu.net

5027 Norre Gade, St. Thomas, VI 00802-6749

 

HOURS

LOBBY: Mon. – Fri. 8 a.m. – 4 p.m.

LOAN DEPT: Mon. – Fri. 8 a.m. – 3:30 p.m.

 

For more information about the credit union, visit www.stthomasfcu.com.

Viya customers can pay any service bill at the Frederiksted Federal Credit Union. Customers must bring their account slips. Disconnection notices will not be accepted. Payments posted by 4 p.m. will be posted to the account on the same business day.  

 

CONTACT  

PHONE: 340-772-0435 

EMAIL: info@ffcuvi.org

 #59 Queen Street, St. Croix, U.S.V.I.

 

HOURS

LOBBY: Mon. – Thurs. 9 a.m. – 3 p.m. & Fri. 9 a.m. – 4 p.m.

LOAN DEPT: Mon. – Thurs. 9 a.m. – 2:30 p.m. & Fri. 9 a.m. – 3:30 p.m.

 

For more information about the credit union, visit www.ffcuvi.org.

OR choose from payment options below:

PAY ONLINE

Pay at your convenience, anytime day or night.
CLICK HERE TO LOGIN

PAY BY PHONE

Call 340.774.2PAY (2729)

You will need your statement number and the last 4 digits of the primary account holder’s social security number.

The automated Pay-By-Phone service is available 24 hours a day and can be accessed from anywhere in the world. If a service is disconnected for non-payment, it will automatically be reconnected once the past-due balance is paid in full – often within minutes.

SET-UP AUTOPAY

Save time by having your monthly bills automatically charged to your credit card.

No hassles, no standing in lines, no late fees and no service disconnections.

PAY AT CASHIER

Cashier window hours are:

  • Monday and Friday mornings 8:30AM to Noon
  • Wednesday afternoons 1:00PM to 4:00PM

PAY AT THE BANK

Pay at any Banco Popular, FirstBank, Scotiabank or Bank of St. Croix branch in the territory.

PAY BY MAIL

Mail the payment to the address indicated on the statement stub using the remittance envelope provided.

PAY AT A DROPBOX

Customers may continue to use our payment drop box to drop off checks and money orders for payment. Payments deposited after 4:00 p.m. will be processed the following day. The payment drop box can be found along the outside wall of each business office location: Tutu Park on St. Thomas, The Marketplace on St. John and Sunny Isle on St. Croix.

TOP-UP A PREPAID PLAN

Please see our list of convenient top-up locations.