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Frequently Asked Questions.

We’ve collected the more commonly asked questions to give you more information about Viya’s products and services, promotions and special announcements:

Know Viya TV+ FAQs

What is Viya TV+ ?

Viya TV+ is a whole new world of entertainment. A brand new look and feel; the broadest range of HD programming, both at home and on-the-go. Viya TV+ will give you the best in local programming and the most HD channels in the Virgin Islands, all packed into a tiny 4K ready media player.

What is HD?

HD (High Definition) is a display resolution of 1280p x 720p (P stands for pixels). The higher the display resolution, the more vivid the picture.

What’s new on Viya TV+?

  • More HD content
  • Cloud DVR – 25 Hours of FREE storage!
  • TV On-the-Go on our new app – Watch on your mobile phone, computer or tablet.
  • VOD: Video OnDemand with latest Releases (extensive library coming soon!)
  • New Channels! Including BeIN Sports, FidoTV, Law & Crime and Bloomberg Television

What is the Cloud DVR and how it works? (Internet Connection Required)

Historically, your recordings were stored on a drive in the DVR with an allotted number of hours recording time. With Cloud DVR, your recordings are stored in an internet database and you have flexibility with recording times. It’s easy to manage your block of recording time. You can delete episodes or entire series any time you like.

Are you a binge watcher? You’ll love that our Cloud DVR feature will crawl the channels to find all the episodes for each season of your favorite series. Please note that the Cloud DVR feature requires Internet.

What does 1 Way and 2 Way mode mean?

If your media player is connected to the Internet, the media player is able to communicate back and forth via the internet. We call this 2 Way. Think of it like a 2 way radio.

If your media player is not connected to the Internet, your media player cannot communicate back and forth via the internet. Instead we can only send communication to the media player. We call this 1 Way.

Can I Watch my recordings anywhere?

Whatever you record can be accessed in any room in your home or while you’re on the go with the Viya TV+ mobile app. We recommend using the app on Wi-Fi to avoid exceeding your mobile data allowance.

Because your recordings are stored in the cloud/internet, you will need Internet service so the media player can communicate via the internet.

What is Video on Demand (VOD)?

Rent a movie or event any time! Perfect for those rainy days or to entertain the family. Choose from an extensive library of new releases, movies or past events.

What do I need to enjoy VOD?

As long as you have your media player connected to internet (Viya or other provider) you can enjoy VOD any time.

How much are VOD rentals?

Pricing may vary depending on New Releases, “In Theatre Titles”, Popular Picks, etc.

How do I order VOD?

You can order via the remote or the desktop app only but VOD rentals can be enjoyed on any Viya media player, desktop computer or mobile device.

How long do I have to watch my VOD rental?

You have around 18 days to begin watching your VOD rental (this may vary depending on if it is a“New Release”, “In Theatre Title”, “Popular Pick”, etc.)

Can I use a universal remote with Viya TV+?

Yes. The Harmony Logitech is compatible with Viya TV+ media player.

What happens if I need to replace my remote?

If there is a manufacturer’s default, then we will happily replace the remote at no charge. If your remote has been damaged due to neglect (this includes your dog chewing the remote or water damage), there is a replacement fee of $5.

Is Viya TV+ compatible with any internet service?

Yes. You can connect the Viya TV+ media player to any 5GHz compatible internet service and you will have access to the full range of features including Cloud DVR.

Do I have to connect the media player to the internet for it to work?

No, you do not have to connect the media player to the Internet to watch Live TV, but we recommend it to enjoy all of the robust features of Viya TV+.

Know Viya WIFI+ FAQs

Is Viya WiFi+ a stand alone product?

Viya WiFi+ is not a stand alone product. Instead, it is a companion product that requires Viya Home Internet. Viya WiFi+ provides seamless WiFi coverage throughout your home so that you experience stronger, more consistent coverage.

Can I use Viya WiFi+ with another internet service provider?

Viya WiFi+ is only compatible with Viya Home Internet. Please visit https://viyavi.com/home/internet/plans/ to learn more about our Home Internet plans.

What is the difference between SuperPods® and PowerPods®?

The SuperPod® provides superior performance while working together with PowerPods®. It features two Ethernet ports and comes with tri-band technology which helps provide faster speeds than the dual-band PowerPod®.

Does Viya Wifi+ replace my router?

WiFi+ can replace your current router, but is flexible enough to also work with your existing router. You need to connect one of the SuperPods by Ethernet to your Viya modem to make it work. If you keep your router, be sure to turn off your WiFi. Don’t forget to turn off your Viya modem WiFi as well.

What makes Wifi+ different from my traditional WiFi router or extender?

Single router WiFi systems can give you the speed you need as long as you’re close enough to the router. WiFi extenders or repeaters can improve coverage, but are often complicated, unreliable, and degrade performance. Wifi+ replaces your current router and gives you reliable and consistent WiFi coverage and speed in every room within your home.

How many pods do I need?

The number of pods you need will vary depending on the size and layout of your home, wall material (i.e. concrete vs. drywall) and the number of floors you would like to cover. For best results, please use our recommendation tool so we can help you determine the correct number of pods customized for your individual needs.

Can I use SuperPods® with PowerPods®?

Yes! SuperPods® work together with your PowerPods® to distribute WiFi across your entire home! If you have both SuperPods® and PowerPods®, make sure the higher performance SuperPod® is connected to your modem/router to ensure the fastest, strongest coverage.

What makes Adaptive WiFi so much better than Mesh WiFi?

Plume® Adaptive WiFi puts the intelligence in the cloud, where computing power and memory are virtually limitless. A super-intelligent network is constantly learning and adapting to each user’s patterns of usage and interference to configure what works best in each home. It calculates the best attachment point for each client in the home and maneuvers the clients into those connections.  It learns the behavior of individual devices, enabling it to detect viruses and malware. In short, rather than just getting the network connected any old way, it maximizes the performance of the network, and thereby the satisfaction of the users.

WiFi Settings

Scan & Connect

  1. Turn on the mobile hotspot.
  2. On your computer or other Wi-Fi enabled device, search for available Wi-Fi Networks and select the Network Name (SSID) for your Mobile HotSpot.
  3. Enter the network password.
  4. Once connected, the Network and Wi-Fi Indicators should be illuminated in blue.

Default SSID & Password

The Wi-Fi name (SSID) and Wi-Fi Password are located on the label inside the back cover of the device.

Turn on / off

Turn on

    1. Press the Power button on the mobile hotspot until all four indicators momentarily flash blue.
    2.  The Network and Wi-Fi Indicators will come on one at a time.

<listyle=”color: #f37f21; font-weight: 300 !important;”> When the Network and Wi-Fi Indicators are illuminated in blue, the Wi-Fi connection has been enabled.

Turn off

  1. Press the Power button on the mobile hotspot until all four indicators momentarily flash blue.
  2. When all four buttons go dark, the Network and Wi-Fi connections have been disabled.

Manage Messages

    • Access the Mobile Hotspot Admin Page (see apps & data).
    •  Click the SMS tab, then click SMS Settings.
    •  View the Center Number.

Battery Life

    • Access the Mobile Hotspot Admin Page.
    •  Click the Settings tab.
    •  Click Device settings.
    •  Under ‘Wi-Fi Performance Settings,’ select one of the following:
      • High performance
      •  Economy mode
    •  Click Apply.

Battery saving mode settings

    • Access the Mobile Hotspot Admin Page.
    •  Click the Settings tab.
    •  Click Device Settings.
    •  Under ‘Wi-Fi Sleep Settings,’ choose a lower Sleep Time setting, then click Apply.

Tips to save battery life

    • Change application sync settings
    •  Lower screen brightness and timeout duration
    •  Toggle from 4G to 2G
    •  Turn off background data
    •  Turn off Wi-Fi
    •  Uninstall unused apps
    •  Update to the latest softwar

Set device to sleep when unused

Press and then quickly release the Power key to set the screen to sleep mode.

Know Viya MiFi FAQs

First-time Use

  1. Locate the Wi-Fi name (SSID) and Wi-Fi Password on the label inside the back cover of the device. Write these down for use during setup.
  2. Hold the Power key for 3 seconds until all LED indicators illuminate in blue.
  3. Connect your Wi-Fi device to your Mobile Hotspot.
  4. On your computer or other Wi-Fi enabled device, search for available Wi-Fi networks and select network name (SSID) located on label on back panel of your mobile hotspot.
  5. From a Windows PC:
    • Left-click Wireless Network Connection on the task bar to view available networks.
    • Choose the SSID from the list of available networks.
  6. From a Mac computer:
    • Select System Preferences -> Network -> Airport.
    • Click Advanced to choose SSID from the list of available networks.
    • Choose the SSID from the list of available networks.
  7. From an iOS device:
    • Go to Settings -> Wi-Fi.
    • Choose the SSID from the available networks.
  8. From an Android device:
    • Go to Settings -> Wi-Fi settings.
    • Choose the SSID from the available networks.
  9. Enter password located on label on back panel and click OK.

Access the Admin Page using Wi-Fi

  1. Connect to your hotspot device through Wi-Fi using the network connection software on your computer.
  2.  Provide the Wi-Fi network password, if requested.
  3. Open a browser and enter http://mobile.hotspot or http://192.168.0.1 in the address bar. The Mobile Hotspot login screen appears.
  4.  Enter the Admin Page administrator password. (Default password: admin).
  5.  Select the Save Password checkbox if you wish to bypass the login screen in the future.
  6.  Click Login. If you entered the correct password, the Web User Interface screen appears.

Access the Admin Page using USB

  1. Connect your Mobile Hotspot to the PC with USB cable.
  2.  Power on your device. The OS detects and recognizes new hardware and finishes the installation automatically. After successful installation,the web connection icon will appear on your desk.
  3.  If the system does not launch installation automatically, run the installation program in path of My Computer > Mobile Hotspot.
  4.  Double click the icon to open the Admin Page login screen.
  5.  Enter the Admin Page administrator password. (Default password: admin).
  6.  Select the Save Password checkbox if you wish to bypass the login screen in the future.
  7.  Click Login. If you entered the correct password, the Web User Interface screen appears.

Change Mobile Hotspot Admin Password

  1. Connect to your hotspot device through Wi-Fi using the network connection software on your computer.
  2. Enter http://mobile.hotspot or http://192.168.0.1 into your computer’s web browser.
  3.  Click Settings in the navigation area.
  4.  Select the Device Settings tab.
  5.  Follow steps under Account Management to update your password.
  6.  Click Apply. If everything is entered correctly, the Admin Password Changed dialog appears indicating the password was successfully changed.

Change Mobile Hotspot Network Name (SSID)

  1. Connect to your hotspot device through Wi-Fi using the network connection software on your computer. 
  2. Enter http://mobile.hotspot or http://192.168.0.1 into your computer’s web browser.
  3. Click Settings in the navigation area.
  4.  Select the Wi-Fi Settings tab.
  5.  Change the name that appears in the Network Name (SSID) field in the Wi-Fi Settings area.
  6.  Select or deselect the Broadcast Network Name (SSID) checkbox to enable or disable broadcasting the hotspot’s Network Name (SSID).
  7.  Click Apply in the SSID area. This saves your changes on the Wi-Fi Settings tab of the Settings screen.

Change Mobile Hotspot Wi-Fi Password

  1. Connect to your hotspot device through Wi-Fi using the network connection software on your computer.
  2. Enter http://mobile.hotspot or http://192.168.0.1 into your computer’s web browser.
  3.  Click Settings in the navigation area.
  4.  Select the Wi-Fi Settings tab.
  5.  Change the value that appears in the Password field in the SSID area.
  6.  Click Apply in the SSID area. This saves your changes on the Wi-Fi Settings tab of the Settings screen.

Data Usage:

  1. Access the Mobile Internet Admin Page (instructions above).
  2.  Click the Information tab.
  3.  Click Statistics.
  4.  View Total Used Data details. Data usage is approximate only

Know Viya Network FAQs

What happens to my service during a power outage?

During a commercial power outage, the eMTA cable modem’s battery back-up for telephone will last up to 6 hours of talk time and up to 10 hours on standby. VIYA encourages customers to use telephone service during these times on an as-needed basis.

VIYA encourages residential customers who do not have generators and multi-line business customers to discuss their communication needs with a VIYA Customer Service Representative. They will determine if an extra battery is needed to ensure that communication continues in the event of a long-term power outage.

Does the Viya cable modem impact my WAPA bill?

Your eMTA cable modem only consumes 3 watts, (20 times less than the average light bulb) and should not significantly increase your WAPA bill. The eMTA cable modem is necessary to receive VIYA Telephone and HSD (high speed data) service, and you should not unplug your eMTA cable modem while away from your home or business.

What do I do with the eMTA box when I move?

The eMTA cable modem is property of VIYA and it should not be removed from the location of the original installation.

What do I do if I am experiencing difficulty with my alarm system?

If you have an alarm system and you are experiencing technical difficulties with your service, please contact VIYA first before contacting your alarm service.

How to reset your cable modem

A simple reset on your Viya box is the most common fix to:

  • Restore a Lost Internet or Telephone Connection
  •  Bring Your Internet Speed Back up to Speed
  • Correct an I.P. Address Issue

Quick Tip!

  • Grab a paper clip or similar-sized object
  • Press and hold the “reset” button on the back of your Viya box
  • Hold until all the lights on the front shut off (about 20 seconds), then let go

It’s that easy! (please note: it may take up to 15 minutes for the box to reset)

Know Viya Mobile FAQs

Know Viya VI Talk & Text Plan FAQs

What is included in my plan?

For just $20/mo this plan will allow you to make calls and send texts from the U.S. Virgin Islands. Plan also give you unlimited calling to the U.S. and Puerto Rico plus access to $.35 per minute calling to the majority of the Caribbean. International Calling will be billed monthly for customers on postpaid accounts or funds will draw from available funds on your account for prepaid accounts. Long distance rates can be found at: https://viyavi.com/mobile/plans/#long-distance

Will my phone work in the states?

The $20 plan is a local plan only and calls and texts must originate from the Viya network in the USVI.

Know Viya VI Data Plan FAQs

What is included in my plan?

For just $40/mo this plan includes everything in the VI Talk & Text Plan plus unlimited data while in the USVI.

Will my phone work in the states?

This is a local plan and calls and texts must originate from the Viya network in the USVI. Data usage is also limited to the Viya network in the U.S. Virgin Islands.

Is there a limit to my data?

  • The data in the VI Data Plan is truly unlimited and will not be subject to throttling at any point during your payment period.
  • Please review Viya’s Fair Usage Policy at: https://viyavi.com/viya-mobile-fair-use-policy/ for further details.

Know Viya Home Abroad Plan FAQs

What is included in my plan?

For just $60/mo you receive the following:

  • Everything in the VI Data Plan PLUS:
  • 20 minutes of call time to the Caribbean FREE and then $.25 per minute (please find Long Distance Rates per country per plan at https://viyavi.com/mobile/plans/#long-distance).
  • Unlimited stateside talk and text: includes calls and texts.
  • 10GB of data per month for use in the Continental United States and Puerto Rico.
  • 5GB of Caribbean Roaming data.

What Which islands will my phone work on?

The Home Abroad plan will work in 13 Caribbean destinations: BVI, Anguilla, Antigua & Barbuda, Turks & Caicos, St. Kitts and Nevis, Montserrat, Dominica, St. Lucia, Cayman Islands, Jamaica, Barbados, St. Vincent and the Grenadines and Grenada.

Know Viya Travel FAQs

While I am traveling I see another carrier name on my phone. What does that mean?

Viya has partnered with other providers to offer you the best coverage when you travel. This means that you will see a different carrier’s name on your handset.  For US or Puerto Rico travel, look for T-Mobile and for Caribbean travel make sure your handset says FLOW.

When I land at my destination it shows 'Emergency Calls Only'. What does that mean?

This means that you handset is not receiving a strong enough signal from one of Viya’s service partners. You may have to manually set up your device to use one of Viya’s service partners’ networks.  You can get the instructions from our stores or click here.

I am getting ready to travel. Is there a plan I can use?

Our Home Abroad plan will provide you with all your travel needs, including data and unlimited talk and text.

Know Viya International Travel FAQs

Get the information you need to know before traveling abroad.

Your phone, coverage, and rates

We want you to be able to step off the plane and use your phone without costly roaming fees. Here’s how to check whether your phone is ready and if there’ll be any additional costs:

  1. When you get there, you may need to turn on Data Roaming on your device. Check out the User Guide for your device for the exact steps.

Calling while abroad

  • To call a local number in the country you’re visiting, dial the plus sign + followed by the country code, city code, and number (which can be any number of digits with or without dashes or spaces). If there’s a zero (0) listed before city code, remove the zero.
  • To call back to the U.S., dial +1, the area code, and the number (Example: +1-555-123-4567). The plus sign replaces the need to use an IDD code. (It’s the same to send a text message, too.)
  • You can dial 1-1-2 when traveling internationally for emergency calls. 9-1-1 may also be used in some countries in addition to 1-1-2. If you’re in doubt, check the local directory or other resource for the emergency number in that country.
  • Toll-free numbers like 1-800 or 1-888 can’t be guaranteed to work while abroad. Check into alternate numbers for any you may want to call while traveling.

Know Viya Billing FAQs

Where do I get my bill?

Your bill will come to the mailing address on your account. You can also create an online account on our website. Simply create an account using your statement number and you will be able to download and/or pay your monthly statement.

Can I send someone to make a payment for me?

Yes, you can! To make payment as quick and easy as possible, please provide the person making your payment with the following information:

  • The name of the account holder
  • The account number
  • Your billing telephone number
  • A copy of your bill

However, to ensure we keep you safe, please follow the Ways To Pay link below to find our other payment options.

>Ways To Pay

Why does my bill reflect “prorated” charges?

Because Viya bill in advance for your service, you may see prorated charges on your first bill. These are per day charges for the portion of service you received between the date your service was installed and the beginning of the next 30-day billing period.  Charges may vary depending on your installation date and service you have added, but generally run between 1 and ten days worth of charge.  Prorated charges will not appear on your next month’s statement.

Relocating or disconnecting service

Transferring service to a new address in the U.S. Virgin Islands?

VIYA wants to make your transition to your new home as convenient as possible. Below are some helpful tips for moving:

If relocating to a new home in the Virgin Islands there are a few tips you should make sure to follow in order to continue your VIYA service at your new location. First, we recommend notifying the Business Office by calling 340.777.Viya (8492) approximately two weeks in advance of your move. A representative will fill out a transfer service order with your new physical and/or billing address(es). Please have your account information, correct new address and driving directions handy.

Installation fees will be dependent on the services you are transferring and the readiness of the lines at the new location.

The representative will also be able to help you set up a new installation appointment and determine any installation fees that will be incurred.

Cable TV Customers:

If transferring TV service please make sure to bring your box(es)/media player(s) with you to your new location.

Internet/Telephone Customers:

If transferring Telephone and/or Internet service, DO NOT transfer the eMTA device. This piece of equipment belongs with the residence. If there is no eMTA device already in place at the new location, one will be provided during your service installation.

Leaving island?

If leaving island and disconnecting your VIYA service(s), please notify the Business Office by calling 340.777.Viya (8492). Please let the Customer Service Representative know the date you would like your service(s) terminated and if the final bill should be sent to a new mailing address.

TV Customers:

Please be sure to return any/all boxes/media players to the Viya Business Office in order to receive a refund for the equipment deposit(s). Failure to return the equipment in the same condition it was issued will result in being billed for the replacement value of the equipment.

Internet/Telephone Customers:

Please DO NOT remove the eMTA device from the home. The equipment should remain plugged in as-is. Your service(s) will be deactivated through the line.

Vacation Hold

Plan to be away for an extended period of time?

VIYA allows you to hold your service for a discounted rate. 

Vacation Rate Policies

TV

Viya allows customers to put their TV service on hold between one (1) month and six (6) months in a consecutive 12-month period. The equipment rental, wiring and regulatory fees will be billed as usual.  A small reactivation fee will be charged to your account when you reactivate your TV service (St. Thomas/St. John: $11.99, St. Croix $10.50).

Telephone

Viya allows customers to put their Viya Telephone service on hold between one (1) month and six (6) months in a consecutive twelve (12)-month period. During this time you will receive a 50% discount on your Telephone service. Please note, the End User Charge, Universal Surcharge and all other taxes and regulatory fees will be charged as usual during Vacation Hold. A Reactivation Fee of $8.50 will apply upon service reactivation.

Internet

Viya allows customers to put their Internet service on hold between one (1) month and six (6) months in a consecutive 12-month period. You will receive half (50%) off of your Internet service during this time, not including the monthly Equipment Maintenance Fee. There is no Reactivation Fee to restore your Internet service from a Vacation Hold.

Mobile

Viya allows customers to put their Mobile service on hold between one (1) month and six (6) months in a consecutive 12-month period. Account is billed at 50% for the monthly service plans and features plus any regulatory fees if applicable. A Reactivation Fee of $25.00 will apply upon service reactivation.

Know Viya COVID FAQs

How is Viya responding to the Coronavisus outbreak in the US Virgin Islands?

  • Viya, like everyone throughout the world is concerned about the Coronavirus. We see that it has been incredibly disruptive as schools are closing, employees are asked to work remotely and normal interactions are discouraged in the community.
  • Our disaster preparedness team, which includes every sector of the business, has been working to ensure that engagement with our fellow employees and the community is done with the great care. As the largest telecommunications provider in the US Virgin Islands, our greatest priority is ensuring business continuity.
  • The team is constantly monitoring the media and engaging with the appropriate government officials to keep abreast of the Territory’s status as it pertains to Coronavirus.

Are your Customer Experience Centers still open?

YES…

Viya is still fully operational and continues to provide our customers with premier service. However we have adapted our procedures to best protect the health of our customers, employees & community.

  • In an effort to encourage social distancing and limit traffic, our Viya Customer Experience Centers have adopted a closed-door policy.
  • Customers will not be ale to make transaction inside our stores.
  • Transactions such as accepting payments, equipment exchanges, requests for new service, etc. may be made through a drop-box outside each location.
  • Customer Care hours have also been reduced to 8am – 4pm, Monday through Saturday.
  • Our CASHIER windows are temporarily CLOSED. However we continue to accept cash,check and/or credit card  payments through the drop-box.
  • Please call 340-777-VIYA(8492) prior to visiting a location so we can attempt to assist you by phone first.
  • We have numerous, easy, 24-hour payment options available 

>WAYS TO PAY

What is the Preferred Way to Do Business with Viya?

Customers are asked to please refrain from visiting our offices unless necessary.

  • Our Call Centers are still open 8am – 4pm. We encourage you to call 340-777-Viya (8492) to conduct transactions including:
    • Sales & Sign-up
    • Service Troubleshooting or to Repairs
    • Bill Inquiries
    • General Inquiries
  • Our Technicians/Repairmen are still monitoring and maintaining our networks continuously.
  • Installations & repairs will still be scheduled as long as they can be achieved without entering a customer home.
  • Please call 340-777-VIYA(8492) or submit a Help Ticket at viya.vi/help to report a service issue and we will determine the best course of action.

How Should I Pay My Viya Bill?

At his time, customers are encouraged to make payments using alternate methods besides coming in to the office.

  • Viya offers many fast & convdeniet ways to pay your bill including online, by phone, dropbox, bank or even one of your favorite local Credit Unions – St. Thomas Fedreal Credit Union or Frederiksted Fedral Credit Union.
  • Visit or Ways to Pay page for full details

How will Viya help the community stay connected?

  • Public Wi-Fi hotspots will continue to be available throughout the community.
  • The company is providing several generous discounts on communication products and services that will be extremely important for workers and students to stay connected as social distancing and working from home is a critical part of containing the virus.
  • See March 13, 2020 Press Release for Details

The promotions for new customers interested in internet service are great. Can I establish service now?

  • Viya continues to provide installations which do not require entry into a customer’s household. This may require the customer to pick up and plug in necessary equipment inside their home. This is done with guidance from the Viya Service Team.
  • Wireless Internet service (MiFi) does not require installation and is an excellent alternative to our wired Internet service.
  • To submit a request for new service please visit www.viya.vi or call 340-777-Viya (8492)

How is Viya communicating with the community?

  • Viya’s leadership has regular communication with our internal customers to ensure that they are aware of the company’s plans. On March 16th an All-Employee meeting was held to disseminate information and illicit questions and concerns from team members.
  • Besides here on our company website, Viya encourages you to follow our Facebook page for regular updates.
  • Although Viya uses all forms of media to share information with the community, we encourage our community to stay tuned to weekly Viya updates on the radio.
    • WLDV DaVybe – 107.9 FM on Monday at 8:00 a.m.
    • WSTA – 1340 AM on Tuesday at 9:00 a.m.
    • WJKC – 95.1 FM on Wednesday at 9:00 a.m.
    • WSTX 970 AM on the first and third Thursday of every month at 4:30 p.m.
    • WRRA 103.5 FM on Friday at 8:30 a.m.
  • What is Viya doing to keep their customers and employees safe?
    • The supervisory team is closely monitoring employees and employees are encouraged to remain at home or work remotely if they are ill.
    • Viya is following the guidelines provided by the Centers for Disease Control: https://www.cdc.gov/coronavirus/2019-ncov/about/steps-when-sick.html .
    • The company has hygiene requirements for employees that include ensuring that our facilities are thoroughly disinfected particularly in high traffic areas. Additionally, we have provided our employees with ample hygiene supplies to ensure that we adhere to the highest hygiene standards.
    • Viya’s technical crews will continue to service the network and dispatch to repair troubles. Our technicians are being constantly reminded about hygiene.
      Hand sanitizer stations will be prevalent throughout the company’s facilities and available to our customers.

What is Viya doing to keep their customers and employees safe?

  • The supervisory team is closely monitoring employees and employees are encouraged to remain at home or work remotely if they are ill. Viya is following the guidelines provided by the Centers for Disease Control: https://www.cdc.gov/coronavirus/2019-ncov/about/steps-when-sick.html
  • The company has hygiene requirements for employees that include ensuring that our facilities are thoroughly disinfected particularly in high traffic areas.
  • Additionally, we have provided our employees with ample hygiene supplies to ensure that we adhere to the highest hygiene standards.
  • Viya’s technical crews will continue to service the network and dispatch to repair troubles. Our technicians are being constantly reminded about hygiene.
  • Hand sanitizer stations will be prevalent throughout the company’s facilities and available to our customers.

Will my Viya service be impacted?

  • Viya has the network capacity to handle the surge in on-line traffic we anticipate as people retreat from public space and move their lives on line.
  • Our technicians, engineers and network team continue to work around the clock to monitor, adjust and make necessary repairs to both our fiber network and our 4G LTE Mobile network.

Did You Know?

Check out these videos to quickly troubleshoot common issues and learn more about your Viya service: