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Important Notice to Viya Customers

St. Thomas, St. John, St. Croix USVI – March 2, 2020

Viya, the leading telecommunications company serving the USVI, continues to focus on providing our valued customers with the best service at affordable prices. Our broadband Internet speeds are unparalleled, and our installation fees are at least 50% less than our direct competitors. We are continually refining our service offering to meet the needs of our customers. In the coming months, we will be launching our new TV service platform which will greatly enhance the user experience and include options such as Video on Demand and TV on the Go.

It is costly to keep up with the latest technology and continue to meet our customers’ demands for higher internet speeds and a superior entertainment experience. We have undertaken significant steps to control our costs, but programming and equipment costs continue to increase industrywide.

It is important to us to ensure television programming remains accessible to all Virgin Islanders.  As a result, Viya will not make any price changes to our low-cost Basic service package nor to the price of the first accompanying cable box. Effective April 1, 2020 for customers with the Basic service package, the rates for each additional cable box after the first one will increase by $1.99 per month.

In addition, the rates for our two higher tier cable service packages, (HD Flex and Expanded) will increase by $1.99 per month. The rate for each cable box on a HD Flex or Expanded account will increase by $1.99 per month as well.

Our Internet service price will remain the same on all plans, but we will now add an Equipment Fee of $6.99 per month, per account.

For more information about the upcoming changes, customers are encouraged to check Viya’s website at www.viya.vi where you can see our current channel line-ups and Internet packages.

You can stayed informed of the impact TV programming has on cable operators by visiting www.tvonmyside.com

We thank you for your continued support.

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