St. Thomas, St. John and St. Croix, USVI April 12, 2017 In commemoration of Easter, the Innovative- Choice Business Offices and Retail Stores on St. Thomas, St. John and St. Croix will be closed on Friday, April 14, 2017 and Saturday, April 15, 2017.
Innovative’s Business Offices, which include the customer care departments for Innovative Telephone, Innovative Cable TV and Innovative Long Distance, are located at Estate Diamond on St. Croix; Tutu Park Mall on St. Thomas and The Market Place on St. John.
The Innovative-Choice Wireless retail stores at Estate Diamond on St. Croix; Tutu Park on St. Thomas and The Marketplace on St. John will also be closed on April 14, 2017 and April 15, 2017.
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours of operation are 8:00 a.m. to 5:00 p.m. from Monday through Friday and on Saturdays, Sundays and holidays from 8:00 a.m. to 4:00 p.m. Customers utilizing wireless phones can reach the Service Center at (340) 778-1742 or by clicking this link: Service Center.
Please have available the telephone number, statement number, address, description of problem and brief directions. For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4 or call (340) 714-3700 directly for technical support assistance. Customer service is also available for wireless customers directly at (340) 777-8899. Innovative customers may also report a service problem online by visiting our website http://www.viya.vi. Customers should fill out the form and select Service Repairs as the category.Posted on