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Important Notice To Viya Cable TV Customers

St. Thomas, St. John, St. Croix USVI – January 16, 2018

Happy New Year! During the last year, Viya, continued to improve the quality of communication and entertainment for US Virgin Islands customers, despite the challenges faced in the wakes of Hurricanes Irma and Maria. Since September 2017, Viya stands connected with the community, as we provided public hotspots and launched mi-fi hotspots on our first-class 4GLTE wireless network to ensure that although our wired services were damaged, we could provide service to our customers. Customers are able to access voice, data and video as a result of Viya’s new 4GLTE network.

As a result of launching a new cable system, effective February 15, 2018, we will launch three tiers: Basic, Expanded and “HD Flex”. The “HD Flex” has 71 channels (basic plus an additional 41 channels), including many of the most watched channels like CNN, Fox News, ESPN, MLB, The Golf Channel, Lifetime, Bravo, OWN, TBS and Cartoon Network that were previously available only with Expanded Service. Best of all, the “HD Flex Tier” is only $59.99. Customers who have High-Definition converters will also be able to view the HD versions of the aforementioned 41 channels.

To further enhance your viewing experience, the channels will be re-aligned by category to make your viewing experience more user-friendly and all High-Definition (HD) channels will be numerically aligned with Standard Definition (SD) channels.
The rates for Basic Service and the Expanded Service are:

  • Basic- $14.99 plus applicable taxes and fees – $17.47
  • Expanded- $77.25 plus applicable taxes and fees- $82.84

For many years the Company has had a rate increase every February. In 2017, we did not increase the rates even though we absorbed cost increases from content providers. In September 2017, our cable system was destroyed and effectively shut down by two Category 5 hurricanes. Currently, we are in the midst of building a new cable system and introducing a new cable product. However, given the cost of rebuilding, limitations on our system, and the rising cost of content, we have decided to launch with new lineups of channels and we have created a middle tier tailored for local residents that provides our customers with increased choices. We created these new tiers based on what USVI residents want.

For more information about Viya’s Cable TV programming and upcoming changes, customers are encouraged to check Viya’s website at www.viya.vi. Revised channel line-ups will also be available at the Customer Experience Centers located at Tutu Park on St. Thomas and Estate Diamond on St. Croix. Customers can also call 340-777-VIYA (8492) for more information.

In the near future, we intend to launch new channels including Sprout, popular children’s content and Olympic Channel. We want to thank you for your continued patronage and patience throughout our ongoing restoration efforts. Stay tuned as Viya plans to announce further exciting developments that will showcase our new network.

*Rates do not include PSC and Regulatory fees or equipment charges. Price quotes are for service only.

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