Know Viya Mobile FAQs
PLEASE NOTE: Until further notice, Viya customers WILL NOT be disconnected for non-payment.
In Addition, late fees will be waived in the event that a customer is experiencing economic hardship.
(updated March 17, 2020)
What is Viya TV+ ?
Viya TV+ is a whole new world of entertainment. A brand new look and feel; the broadest range of HD programming, both at home and on-the-go. Viya TV+ will give you the best in local programming and the most HD channels in the Virgin Islands, all packed into a tiny 4K ready media player.
What’s new on Viya TV+?
- More HD content
- Cloud DVR – 25 Hours of FREE storage!
- TV On-the-Go on our new app – Watch on your mobile phone, computer or tablet.
- VOD: Video OnDemand with latest Releases (extensive library coming soon!)
- New Channels! Including BeIN Sports, FidoTV, Law & Crime and Bloomberg Television
What is HD?
HD (High Definition) is a display resolution of 1280p x 720p (P stands for pixels). The higher the display resolution, the more vivid the picture.
What is the Cloud DVR and how it works? (Internet Connection Required)
Historically, your recordings were stored on a drive in the DVR with an allotted number of hours recording time. With Cloud DVR, your recordings are stored in an internet database and you have flexibility with recording times. It’s easy to manage your block of recording time. You can delete episodes or entire series any time you like.
Are you a binge watcher? You’ll love that our Cloud DVR feature will crawl the channels to find all the episodes for each season of your favorite series. Please note that the Cloud DVR feature requires Internet.
Can I Watch my recordings anywhere?
Whatever you record can be accessed in any room in your home or while you’re on the go with the Viya TV+ mobile app. We recommend using the app on Wi-Fi to avoid exceeding your mobile data allowance.
Because your recordings are stored in the cloud/internet, you will need Internet service so the media player can communicate via the internet.
What is Video on Demand (VOD)?
Rent a movie or event any time! Perfect for those rainy days or to entertain the family. Choose from an extensive library of new releases, movies or past events.
What do I need to enjoy VOD?
As long as you have your media player connected to internet (Viya or other provider) you can enjoy VOD any time.
How much are VOD rentals?
Pricing may vary depending on New Releases, “In Theatre Titles”, Popular Picks, etc.
How do I order VOD?
You can order via the remote or the desktop app only but VOD rentals can be enjoyed on any Viya media player, desktop computer or mobile device.
How long do I have to watch my VOD rental?
You have around 18 days to begin watching your VOD rental (this may vary depending on if it is a“New Release”, “In Theatre Title”, “Popular Pick”, etc.)
Can I use a universal remote with Viya TV+?
Yes. The Harmony Logitech is compatible with Viya TV+ media player.
What happens if I need to replace my remote?
If there is a manufacturer’s default, then we will happily replace the remote at no charge. If your remote has been damaged due to neglect (this includes your dog chewing the remote or water damage), there is a replacement fee of $5.
Is Viya TV+ compatible with any internet service?
Yes. You can connect the Viya TV+ media player to any 5GHz compatible internet service and you will have access to the full range of features including Cloud DVR.
What does 1 Way and 2 Way mode mean?
If your media player is connected to the Internet, the media player is able to communicate back and forth via the internet. We call this 2 Way. Think of it like a 2 way radio.
If your media player is not connected to the Internet, your media player cannot communicate back and forth via the internet. Instead we can only send communication to the media player. We call this 1 Way.