When a 9-1-1 call is placed from your facility its important that everything possible is done to assist. In some organizations, telephones may be located in an envirnoment with multiple buildings over a wide geographic range, or in an off-site location. In many cases, when emergency dispatchers receive a 911 call from a telephone in their network, they are only provided with the main telephone number and billing address for that PBX. The emergency response team may not know the callers specific floor, room or building. In addition, on-site personnel may not even be aware that a 911 call was placed?further delaying assistance for the 911 caller. This can result in grave risk for the caller, and the consequences may be life threatening.
It is imperative that you keep the location of your system up-to-date so that in the event a 911 call is placed, emergency personnel can be dispatched to the correct location.