Important Viya Updates:

••••    Current Viya Locations and Hours of Operation:  St. Thomas (Tutu): 8am – 5pm, Mon – Sat  |  St. Croix (Sunny Isle): 9am – 5pm, Mon – Sat  |  St. Croix (Sunshine Mall): CLOSED  |  St. John (Marketplace): CLOSED
••••    New Hotspot in FREDERIKSTED, STX: King Street (in front of the Congresswoman’s Office).  Click Here for details.
••••    Two New Hotspots Open in St. Thomas: Tap & Still in Red Hook and the Tutu Park Mall.  Click Here for details.
••••    ViyaFi Hotspots Coming Soon: Frederiksted – King Street  | 5 Corners | Sunny Isle | La Grande Princesse
••••    Be sure to follow us on Facebook or on Twitter for continued updates.

This page is dedicated to updates from Viya on recovery efforts in the wake of the massive blow dealt to us by Hurricanes Irma & Maria.  Viya also invites you to share your personal storm experiences and updates from your point of view around the Territory. This information may prove useful to others as as lines of communication are limited.  Please post directly to the blog or on the Viya Facebook Page using #hurricane. Thank you!

Irma Recovery Facebook Updates

Monday November 6th, 2017 - 11:48 am

Viya

Attention all St Thomas VIYA customers who have Wireless plans originally with Innovative or InTing Mobile: Viya would like to migrate you FREE of charge to our new 4G LTE network! This new network means better wireless coverage and faster data speeds. A new SIM card will be required to continue to receive cell phone service and take advantage of this faster, more reliable network.

Over the coming weeks, we will shut down the old Innovative network, so we ask that you please come in to the Viya Customer Experience Center to trade out your current SIM card. Your bill will not be impacted - the SIM card is FREE and should take only a few minutes to be changed.

Where:
Viya Customer Experience Center, Tutu Park Mall, St Thomas

When:
This week: Mon - Sat, November 6 - 11, 8am - 5pm

Please Note: Customers originally with Choice Wireless or new to Viya's Wireless Pay-in-Advance plans, you will be asked to come in later in the month of November to switch your device and SIM to the new network.

What about St Croix and St John Customers?
St. Croix and St. John customers will be asked to come to our stores later in the month of November to switch your device and SIM to the new network.

#hurricane #standconnected
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Attention all St Thomas VIYA customers who have Wireless plans originally with Innovative or InTing Mobile: Viya would like to migrate you FREE of charge to our new 4G LTE network! This new network means better wireless coverage and faster data speeds. A new SIM card will be required to continue to receive cell phone service and take advantage of this faster, more reliable network. 

Over the coming weeks, we will shut down the old Innovative network, so we ask that you please come in to the Viya Customer Experience Center to trade out your current SIM card. Your bill will not be impacted  - the SIM card is FREE and should take only a few minutes to be changed. 

Where:
Viya Customer Experience Center, Tutu Park  Mall, St Thomas

When:
This week:  Mon - Sat, November 6 - 11, 8am - 5pm

Please Note: Customers originally with Choice Wireless or new to Viyas Wireless Pay-in-Advance plans, you will be asked to come in later in the month of November to switch your device and SIM to the new network.

What about St Croix and St John Customers?
St. Croix and St. John customers will be asked to come to our stores later in the month of November to switch your device and SIM to the new network.

#hurricane  #standconnected

 

Comment on Facebook

Does this count for the wifi box too, being that it requires a SIM card?

Wah about lifeline?

Could you please give your st.croix customers an exact date!

VIYA: What is the status of reconnecting your internet coverage? I don't need another phone, I just need INTERNET! And. NO. I do NOT have another 8 free hours to stand in LINE for a hotspot that you ran out of!! I am very annoyed VIYA!!😡😡😡

What about reconnecting Wi-Fi

Did the small internet boxs come in yet still waiting to get the mini box

We need our Internet in St.croix come on People some people only have their cell phones and no regular phones to make there calls. We need reconnection asap.whats happening to St. CROIX

What’s up with the WiFi hot spots are you guys still giving them out?

What about internet for st Thomas

Do you guys have the wifi boxes back in stock? Not the small mifi boxes the old choice boxes that where giving out..Was told october 23rd but was told you are still out..Any updates Thank you

Will I loose my number when i switch to new sim cause I use my phone as a business number .....

I just got a phone do I need to come in

Is this for phones only or are you changing the SIM in LTE wifi hotspots as well?

How will you known when your area has internet service.

We will contact customers as well as make public, by-area announcements which will be updated online, in the newspaper and radio regularly.

Wifi Boxes Viya when will they be available again asking again for the customers who would love to have internet again..

Karen Christensen, me tooooo!

Lisa C Fontenelle

What about St. Croix residents ????

Tania Vargas

What about regular Cable Tv, what's the expectations.

Thank you Viya for your responses and feedback. You guys do great job on this page. Thanks! (Please teach WAPA how to do this..ha! )

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