Unified Communication

ViyaLink enables you to integrate voice, instant messaging, video, and email into a single, cross platform user experience. Accession will become the primary means by which your employees communicate. Key benefits include:

  • Softphone enables voice communications, either within the client itself or integrated with the desk phone or mobile device
  • “Presence” capabilities – know the status of your co-workers real time – available, away, in a meeting, or offline – so you know the best way to reach them
  • Works with Windows and Mac- based operating systems
  • Visual voicemail – listen to your voicemails in any order, also see the voice to text transcription
  • Integrate with Outlook email to see presence status and click to dial or chat
  • Integrate with CRM and business productivity tools such Salesforce, Sugar CRM, WebEx, and Google