Contact Center

Contact Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need.

  • Interactive Voice Response (IVR) and queueing functions through both Easy Attendant and Premium Auto Attendant
  • Call routing algorithms include longest idle, round-robin, and first available
  • Agent portal shows performance against KPIs
  • Supervisor features include whisper, barge, and listen
  • Administrative dashboard and reporting capabilities enable effective management and insight into call center performance