Communication Cloud Features

Communication Cloud includes a wealth of features and capabilities which include:

  • Web portal enables users to manage calls, faxes, and voicemails; administrators have powerful features to configure business-level features
  • Desktop and mobile client/app enable instant messaging and presence capabilities (if they are available or not) with your work group or entire company
  • Outlook integration, click-to-dial, and voicemail-to-email integrates Hosted Voice into how you work every day
  • Call Manager allows users to easily personalize the service to meet their individual needs features like find-me/follow-me and simultaneous ring (with your mobile device)
  • Auto Attendant is highly flexible and works in tandem with music-on-hold to play music or messages
  • Call logs provide a detailed record of your business usage; also deploy account codes to track at a greater depth
  • Optional features include contact center capabilities, call recording, and audio conferencing

Download the
ViyaLink Data Sheet

User Features BASIC STANDARD PREMIUM
SIP
Call Forwarding
Basic TUI Call Control
Hotline
Speed Dial, Short Codes, Intercom Codes
Automatic Call Back, Automatic Recall
Account Codes
Media on Hold
Multiple Call Appearance, Call Waiting, Call Hold, Call Transfer
Call Pickup Groups
Configuration via SIP PS
Call Park
Page
Phone Applications (ex VM)
Caller ID and Name
Business Call Manager (BCM)
Line State Monitoring
CommPortal
Click to Dial
MetaSphere Fusion
ACD- Multi line Hunt Group
ACD- Telax Compatible *
Video Mail
Fax Messaging
Unified Communication
Accession Unified Communication Soft Client (Windows, Mac, Android, IOS)
Instant Messaging (IM)
CommPortal Assistant (Desktop Client)
Accession Call Jump
CRM, Outlook, API Integration Compatible
ACD
Telax Compatible*
ACD Basic and Premium Compatible**

* Telax license sold separately

** ACD Premium and Basic Packages require Executive Plan.

A La Carte Features
(Add-On)

  • Premium Attendant
  • Audio Conferencing
  • ACD (Call Center) – Agent Seat
  • ACD (Call Center) – Supervisor Seat