Important Viya Updates:
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We know it has been extremely difficult for you and your family dealing with the severe aftermath of Hurricane Irma and Maria, and our hearts are with you and your family during this stressful time. The Viya family wants you to know that we are focused and working diligently on our restoration efforts and look forward to bringing you the best telecommunication services in the territory. The following is information we need to share with you:
Out of Service credits will be issued for St. Thomas and St. John customers effective September 6th, and for St. Croix customers effective September 21st, the dates that Hurricane Irma and Maria hit each respective island.
Some payments received may not be reflected on your bill immediately because of the lack of systems. However, all payments received via the mail, dropped in the depository at our offices as well as payments made on-line or at the banks, will be posted immediately after our systems are back up.
Credits issued for loss of service will appear on the next bill for each bill cycle until service on the network has been restored.
All invoices issued with a bill date of August 1st, 8th, 15th, 22nd, and September 1st, and 8th, should be paid.
No late payment fees will apply or disconnects will be made for non-pay from September 6th until further notice.
Any requests submitted via our web site on-line ticketing service will be processed as timely as possible after our systems are back up.
We appreciate your patience and support as we continue with our restoration.
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