Important Viya Updates:
We know it has been extremely difficult for you and your family dealing with the severe aftermath of Hurricane Irma and Maria, and our hearts are with you and your family during this stressful time. The Viya family wants you to know that we are focused and working diligently on our restoration efforts and look forward to bringing you the best telecommunication services in the territory. The following is information we need to share with you:
Out of Service credits will be issued for St. Thomas and St. John customers effective September 6th, and for St. Croix customers effective September 21st, the dates that Hurricane Irma and Maria hit each respective island.
All invoices issued with a bill date of August 1st, 8th, 15th, 22nd, and September 1st, and 8th, are related to pre-hurricane services and should therefore be paid in their full amounts.
Any requests submitted via our web site on-line ticketing service will be processed as timely as possible now that our internal systems are back up and operational.
Credits issued for loss of service will appear for each bill cycle until service on the network has been restored. Please keep in mind that some areas have already had their service restored and will be billed accordingly.
Some payments made may not be reflected on your bill immediately as they may have been received during intervals in which we experienced system outages. However, all payments will be posted now that our systems are operational.
We appreciate your patience and support as we continue re-establishing our services to our customers.
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