Important Viya Updates:

••••   IMPORTANT: Viya is still OUT OF STOCK on all Wireless Internet devices (both MiFi hotspots and Wireless Modems). We welcome you to come in to the St. Thomas Customer Experience Center to discuss alternative options such as our new 4G LTE mobile phones with built-in hotspot capability.
••••    Current Viya Locations and Hours of Operation:  St. Thomas (Tutu): 8am – 5pm, Mon – Sat  |  St. Croix (Sunny Isle): 9am – 5pm, Mon – Sat  |  St. Croix (Sunshine Mall): CLOSED  |  St. John (Marketplace): CLOSED
••••    The following Viya-Fi Hotspots are currently down:  STT – Nisky Center   |  STJ – Cruz Bay (1 of 2)  |  Canegata Ballpark, Red Cross
••••    New Hotspots Coming Soon to STX: Frederiksted – Verne I. Richards Veterans Memorial Park Frederiksted – King Street  | 5 Corners | Sunny Isle | La Grande Princesse .  CLICK HERE for details.
••••    Click Here to View an Important Message from Viya CEO, Alvaro Pilar.
••••    Click Here to Watch Viya CEO, Alvaro Pilar Address the Community in Spanish.
••••    Be sure to follow us on Facebook for continued updates.

Viya has set up Viya-Fi Free WiFi Hotspots in central areas across the Territory.

Stay informed with regular service updates and important notices.

Make sure to follow us on Facebook or Twitter @ViyaUSVI:

BILLING UPDATE:

We know it has been extremely difficult for you and your family dealing with the severe aftermath of Hurricane Irma and Maria, and our hearts are with you and your family during this stressful time.  The Viya family wants you to know that we are focused and working diligently on our restoration efforts and look forward to bringing you the best telecommunication services in the territory.  The following is information we need to share with you:

Out of Service credits will be issued for St. Thomas and St. John customers effective September 6th, and for St. Croix customers effective September 21st, the dates that Hurricane Irma and Maria hit each respective island.

All invoices issued with a bill date of August 1st, 8th, 15th, 22nd, and September 1st, and 8th, are related to pre-hurricane services and should therefore be paid in their full amounts.

Any requests submitted via our web site on-line ticketing service will be processed as timely as possible now that our internal systems are back up and operational.

Credits issued for loss of service will appear for each bill cycle until service on the network has been restored.  Please keep in mind that some areas have already had their service restored and will be billed accordingly.

 

Some payments made may not be reflected on your bill immediately as they may have been received during intervals in which we experienced system outages. However, all payments will be posted now that our systems are operational.

We appreciate your patience and support as we continue re-establishing our services to our customers.

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